What is Late Return Protection?
My flight’s cancelled, what shall I do?
I have Late Return Protection and my delay is longer than 12 hours, what shall I do?
Can I request a VAT receipt?
How much will my parking cost if I don't pre-book?
How do I get a VAT receipt for my pre-booked stay?
Frequently Asked Sale Questions
What is an 'Evening rate'?
What’s Early Bird parking?
My flight’s delayed and I pre-booked parking, what shall I do?
My confirmation email QR/barcode is not displaying, what do I do?
How do I unsubscribe from NCP marketing emails?
I didn't receive a confirmation email after placing a booking
Why have I received a pre-confirmation email?
Do you charge a fee for paying by credit card?
Can I use NCP ParkPass to Pre-book parking?
How do I create an account for Pre-book?
I can't find a booking in my online account, what do I do?
I can't login to my account, how do I resolve this?
Why can the price differ from one day to the next?
I keep getting the error message "Duplicate User" what does this mean?
Why is my Pre-book price more expensive than last time I booked?
How many times can I enter and exit a car park that I have pre-booked at?
If I have already entered the car park, can I extend my booking?
Can I return later than my booking exit date/time?
What is "Manage my booking"?
How do I amend my booking?
What is Pre-book Advantage parking?
I can't pre-book at the site I want to. Why is this?
I am already in the city centre car park, can I extend my booking?
Can I enter and exit the site multiple times?
Can I amend the vehicle registration number on my booking?
Can I pre-book at a London Underground station?
What if I have a complaint?
What is NCP Membership?
How do I sign up to receive NCP communications, including offers, promotions and newsletters?
Will I always get cheaper parking if I am a member?
Can I Pre-book a disabled or electric charging bay?
How can I cancel my booking?
I want to amend the time/date of my booking, but it won't let me, why?
How will I know that my booking has been confirmed?
What payment methods do you accept?
What is Meet and Greet/Valet parking?
Is your Pre-book price always cheaper than paying on the day when I arrive?
Can I book airport or city centre parking at short notice?
How do I know which bay is mine when I pre-book?
Can I cancel my booking at short notice?
Do NCP operate all of the car parks available on NCP.co.uk?
What happens if I want to bring a different car to the one I booked my space for?
Why is my pre-book discount code not working?
What is Premium Pre-book?