How do I cancel my Season Ticket?

You'll need to get in touch with us to cancel your Season Ticket. Please complete our Season Ticket cancellations contact form below, providing the following information.

  • Your account number
  • Your invoice number
  • The date you want to cancel from
  • Your contact details

Fields marked * are mandatory.

Please complete all of the fields below and press 'Submit' to send your Season Ticket cancellation request.

Please enter the following letters in the box below:


If you don't have some of the details listed above or are unsure about anything, please contact our customer service team via online chat here.


On Tuesday 19 November from 23:00, we'll be making changes to our Pre-book journey which will take around 11 hours to complete. Unfortunately, during this time you won’t be able to make any new booking(s).

Although all existing booking(s) won’t be affected, you won’t be able to amend or cancel while we’re making changes.

We're sorry for any inconvenience this may cause.