Chief Executive Officer - Jo Cooper
Jo joined NCP as Commercial Director in 2009. In 2010 Jo was promoted to the new role of Chief Operating Officer, where she was responsible for the off street and Season Ticket revenues, taking full accountability for operations across the estate. In 2011 Jo was promoted to Chief Executive Officer where she continues to lead a successful team that drive revenues and growth forward.
Jo joined NCP after 6 years with Npower Ltd, where she undertook a number of senior roles ranging from strategy implementation, operational management and B2B sales & marketing. She brings a wealth of experience in driving business change, P&L management and delivering operational efficiency.
In her role with NCP, Jo has been tasked with ensuring the business continues to be the market leader and the first choice in parking.
Chief Financial Officer- Jonathan Scott
Appointed CFO in February 2010, Jonathan has extensive experience in senior finance roles. He is a Chartered Accountant and worked for Ernst & Young in their corporate finance department in Birmingham and London. He then joined Eastern Electricity where he helped expand the business into continental Europe, and was appointed head of their Polish activities. After returning to the UK he led their financial work in several successful corporate transactions and subsequently he has been finance director of a number of entrepreneurial companies.
Commercial Director – Max Crane-Robinson
Max Crane-Robinson joined NCP as a regional Managing Director in May 2009, taking full responsibility for the strategic, commercial and operational accountability across the Southern region. In October 2010 Max became Commercial Director and heads up the Marketing and Sales teams.
Prior to joining NCP, Max had a very successful career in the retail, consumer goods and hospitality sectors both as a line manager and as a consultant with companies that include; P&G, Coopers & Lybrand, Punch Retail, Argos and Avon Cosmetics. He also brings the valuable experience of launching, growing and selling his own businesses.
In his role with NCP, Max has been tasked with growing a portfolio of products and new revenue streams including; Season Tickets, Gateway – the UK’s first national parking account for businesses, Flex-benefits, Airport pre-book, mutually beneficial Channel Partnerships with other leading organisations and non-parking revenue streams. Max is also responsible for NCP’s external and internal brand and marketing.
Max is married and has two children.
Shared Services Director – Sharon Eley
Sharon joined NCP in September 2002 working within the HR function and having overall HR responsibility for the North, Scotland and Ireland for both off street and on street, supported by a team of 7 HR Managers. During 2006 / 2007 Sharon was heavily involved in the separation of the off street / on street business and once completed took on the role of Head of Human Resources in 2007 for NCP, and then HR Director in 2008.
Following a re-structure of the business at the end of 2010, Sharon’s remit increased and she become Shared Services Director, this includes accountability for HR, Learning and Development, National Operations Centre, Customer Services, Risk Management and Loss Prevention.
During her time at NCP Sharon has played an integral part in the development and delivery of the people strategy, and her focus now is on shaping a shared services function that interacts with all areas of the business ensuring business continuity and a clearly defined joined up approach.
Sharon is responsible for continuing to develop our customer and people management processes, whilst implementing an improved governance structure across the organisation, which will help the business succeed in its plans to be the market leader and the first choice in parking.
Prior to NCP Sharon spent 10 years in several roles within HR in the retail industry.
Managing Director Operations – Duncan Bowins
Duncan joined NCP in 2008 and has had a meteoric rise through the business. He heads up an experienced and dedicated operations team. He’s responsible for all commercial, operational, strategic and P&L for over 600 car parks. He’s a hands on, practical MD and is never happier than when he’s working alongside his frontline staff on a project. This approach helps Duncan to understand our customers and their parking experiences. By understanding our customers he’s able to make our car parks better places to park now and in the future.
Prior to joining NCP, Duncan worked for the Rentokil Initial Group for 10 years; where he held a variety of increasingly senior operational and sales positions. Most recently, he was Sales Director for Rentokil Pest Control, the UK’s leading pest control specialists. In this position, he was responsible for providing leadership and strategic direction to the front line B2B sales function and new sales development team. Prior to Rentokil Initial, Duncan spent nine years with Tesco in retail management.
At NCP Duncan has been tasked with building customer confidence and increasing market share. He’s doing this by exploring new business opportunities and expanding the NCP business portfolio. In essence, this reflects NCP’s strategy of exceeding customer expectations and ensuring that all of our car parks set the standard expected for the UK’s leading parking services operator. Duncan believes he will have achieved all these goals if any one of his four young sons follow in his footsteps and joins the NCP family.
Director of Property – Lee Holland
Lee Holland joined NCP as the Property Director in May 2009, taking commercial and strategic responsibility for the Property Portfolio. This remit was extended in July 2009 to include all Property, Property Development, Construction & Maintenance, Parking Equipment Technology and Procurement with the formation of the Parking Services Directorate.
Lee has extensive knowledge and experience in General Management, Retail Sales & Marketing, Operational and Change Management. He joined NCP after 24 years with major UK Utilities where he undertook a number of different senior roles ranging from Sales Management to Merger & Acquisition activity. He brings a wealth of experience in driving business change, P&L management and delivering operational efficiency.
In his role with NCP, Lee is responsible for the commercial and technical components of our property portfolio. This, together with the procurement and business development functions ensures that all major growth initiatives, future deals and on going contract management are effectively managed under one directorate.