I have been charged multiple times

To request a refund please complete the form below. 

Please ensure the transaction has been debited from your account as we are unable to process refunds on 'pending' transactions. Contactless and cash refunds will only be considered with the relevent evidence of payment.

We will respond to your request within 7 working days & provide you an update by email. If a refund is processed funds will take 3 - 5 working days to appear in your account.


Fields marked * are mandatory.

13) New - Gatwick Refunds

Please provide the first 6 digits of the long card number used to pay

Please provide the last 4 digits of the long card number used to pay

If you paid using contactless (eg. Apple / Google Pay) or cash please upload evidence of this debiting your account and / or ticket.

Please enter the following letters in the box below: