Refund Request - Other

For any other refund requests, please complete all fields in the form below.

PLEASE NOTE – If you have already submitted a receipt or refund request, please don’t submit a duplicate form. This may delay the processing of your receipt or refund.


To request a refund for other concerns, please complete the form below.

Please ensure the transaction has been debited from your account as we are unable to process refunds on 'pending' transactions. Contactless and cash refunds will only be considered with the relevant evidence of payment.

We will respond to your request within 24-48 hours & provide you an update by email.

If a refund is processed funds will take 3 - 5 working days to appear in your account.

Fields marked * are mandatory.

4) Updated - Refund Request - Other

Please provide the first 6 digits of the long card number used to pay

Please provide the last 4 digits of the long card number used to pay

If you paid using contactless (eg. Apple / Google Pay) or cash please upload evidence of this debiting your account and / or ticket.