To request a refund for other concerns, please complete the form below.
Please ensure the transaction has been debited from your account as we are unable to process refunds on 'pending' transactions. Contactless and cash refunds will only be considered with the relevant evidence of payment.
We will respond to your request within 10 working days & provide you an update by email.
If a refund is processed funds will take 3 - 5 working days to appear in your account.