What do I do if my Season Ticket does not arrive in time for my requested start date?

Your Season Ticket can take up to 7 days to arrive following us receiving your payment. If you don't receive your Season Ticket before your requested start date, you need to follow the advice below which depends on the type of car park your Season Ticket is for. 

  • Season Tickets at car parks with entry/exit barriers: Please  email [email protected] on the day your Season Ticket is due to start. We'll then be able to update our systems. When you need to park, enter in the normal way, but do not pay for your parking. Instead, on exit at the barrier, push the assistance button so we can raise the barrier to allow you to exit.
  • Season Tickets at Pay and Display car parks (no entry/exit barriers): Please continue to pay for your parking as normal, ensuring you keep the receipts. Once your Season Ticket arrives, scan and email these receipts to [email protected] and we'll refund you the relevant value.

ParkPass App Maintenance

On Friday 22 January from 20:00, we'll be carrying out some maintenance work on our ParkPass App online customer account portal and our ParkPass App which may take several hours to complete. During this time, some features of your online account and App might not work as expected, so we recommend not logging into your account or using the App if at all possible.

Any live parking sessions within the App could be affected while we’re making changes, so if you experience a problem please contact our Customer Services Team on 0345 050 7080 for assistance. Lines are open 24/7.

We're sorry for any inconvenience this may cause.