Menu

Refund Request - Pre Book

If you have Pre-Booked and require a refund (E.g. had to cancel booking), please complete all fields in the form and we will aim to review your application within 14 working days.

PLEASE NOTE – If you have already submitted a receipt or refund request, please don’t submit a duplicate form. This may delay the processing of your receipt or refund.


 

To request a refund for Pre Book please complete the form below.

Please ensure the transaction has been debited from your account as we are unable to process refunds on 'pending' transactions.

We will respond to your request within 10 working days & provide you an update by email.

If a refund is processed funds will take 3 - 5 working days to appear in your account.

Fields marked * are mandatory.

3) Updated - Refund Request - Pre Book









If you have paid for a paper ticket, please complete the details below and upload evidence of payment debiting your account and / or ticket.



Please provide the first 6 digits of the long card number used to pay


Please provide the last 4 digits of the long card number used to pay