At NCP we believe we should exceed in everything we do; our vision is to exceed customer expectations for quality, safety, price, delivery and value. Additionally, we are dedicated to creating a profitable business culture based on our business values:—
Our objectives are aligned to our business values:
- Engage our people
- Deliver a great customer experience
- Beat our targets
- Grow our business
Quality management is about delivering a consistent service and product. It also ensures that we’re keeping track of our performance in order drive improvement across the business. This will be delivered by establishing policies, procedures and records, as well as ensuring we have effective training and resources.
We are committed to maintaining a quality management system that is ISO 9001 certified, delivers continuous improvement and meets all the statutory, legal and industry requirements that apply to our business.
In line with our vision, we shall bring this policy to the attention of all colleagues, and is available on our website for our customers, contractors and interested 3rd parties.
Colleagues and other organisations are expected to cooperate and assist in the implementation of this policy, whilst ensuring that their own work, so far as is reasonably practicable, is carried out without risk to themselves, others, or the environment.
NCP believes that every colleague at every level of the business has a part to play in the implementation of this policy and in helping us achieve our objectives.
This policy will be reviewed and updated annually to ensure that it remains effective and is in line with the business strategic direction.
Co-Chief Executive Officer