At NCP we believe we should excel in everything we do; our vision is to exceed customer expectations for quality, safety, price, delivery and value. Additionally, we are dedicated to creating a profitable business culture based on our company values.
Put yourself in other people's shoes
Think from each other's perspective to provide better service to customers
Endorse the mindset of continuous imporovement to achieve goals
Collaborate as One Team
Support each other and NCP to achieve greatness - one step at a time
Both our company and department objectives are aligned to the NCP values, which are reviewed on a regular basis. This allows for the tracking of our performance which drives improvement across the business. At NCP we believe that every colleague has a part to play in (i) the implementation of this Policy, and (ii)helping us achieve our objectives. In line with this, we bring this Policy to the attention of all colleagues. A copy of this Policy is also available on our website for our customers, contractors and interested parties.
We are committed to maintaining a quality management system that is ISO 9001 certified, delivers continual improvement and meets all statutory/legal, contractual and industry requirements that apply to our business.
We will ensure we deliver a consistent service and product for our customers. This will be achieved by establishing and adhering to policies, procedures, keeping accurate records as well as ensuring we have effective training and resources in place.
Colleagues and organisations working with NCP are expected to co-operate and assist in the implementation of this Policy, whilst ensuring that their own work, so far as is reasonably practicable, is carried out without risk to themselves, others, or the environment.
This Policy will be reviewed and updated annually to ensure that it remains effective and is in line with the business’ strategic direction.
Co-Chief Executive Officer
National Car Parks Limited