Find out about parking during our peak periods:
Our top tips for parking in peak periods
Reserve your space: Pre-book your parking to guarantee a space at this busy time. Pre-book is available at over 200 of our car parks and can also save you money compared to paying on the day. Skip the queues and pre-book today.
Plan ahead: Theatre performances, UK attractions, Arena's and shopping centres are all very busy during peak periods. Plan some extra time to get to your chosen car park, even if you have pre-booked a space.
Parking frequently? If you're parking in the city often, NCP ParkPass App offers discounts every time you park with us. Find out more.
Have a parking Plan B: You might have a last minute change of plan or destination, so it’s always worth knowing about an alternative car park as a backup.
Check our car park finder to find a suitable alternative.
Parking somewhere for the first time? Check the post code and directions to your chosen car park before setting off. You'll find these on our car park pages.
Where to find help
In a car park
If you're in one of our car parks, look out for one of our friendly members of staff who will be able to assist. If you can’t find a member of staff or the car park is unmanned, press the intercom button on a payment machine or barrier to be connected directly to our customer contact centre.
FAQ's - If you want an answer to your question quickly, browse our Frequently Asked Questions Help Centre for answers to popular questions regarding our products, refunds, PCN's, payments and more.
Web chat - Available Monday to Sunday 08:00 to 20:00
Customer Correspondence Team - You can contact us via our 'Contact us' form. We aim to reply to all queries within 48 hours and are working every day 7am - 10pm.