Zelf Hussain, Rachael Maria Wilkinson and Mark James Tobias Banfield have been appointed as Joint Administrators of National Car Parks Limited to manage its affairs, business and property, and act without personal liability. The Joint Administrators are licensed in the United Kingdom to act as Insolvency Practitioners by the Institute of Chartered Accountants in England and Wales.

The Joint Administrators are bound by the Insolvency Code of Ethics which can be found at: https://www.gov.uk/government/publications/insolvency-practitioner-code-of-ethics

The Joint Administrators may act as controllers of personal data as defined by UK data protection law depending upon the specific processing activities undertaken. PricewaterhouseCoopers LLP may act as a processor on the instructions of the Joint Administrators. Personal data will be kept secure and processed only for matters relating to the Joint Administrators' appointment. Further details are available in the privacy statement on the PwC.co.uk website or by contacting the Joint Administrators.

The Joint Administrators continue to trade the NCP business, however, several sites have been identified that are commercially unviable and have been closed. The sites identified for closure can be found at pwc.co.uk/ncp.

A link to the website can be found at https://www.pwc.co.uk/ncp for further updates on the Administration.

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ANPR FAQs

Why have you introduced new technology at the car park?

Our aim is to improve our customer’s parking experiences and with the installation of new Automatic Number Plate Recognition (ANPR) technology we’re hoping you will have a quicker and simpler parking experience

How does ANPR work?

Our cameras will read your number plate on arrival and exit of the car park to check if you have a valid Season Ticket.  If your number plate is matched against your Season Ticket and the registered number plate on your account, your parking will be validated.  If no match is found or your Season Ticket is not live, you will receive a Parking Charge Notice (PCN).

Why are the barriers being removed?

Our ANPR technology solution is barrierless and ticketless so there is no need for a barrier to be used. This makes the process quicker and more efficient for arrival and exit at the car park.

What happens to my Season Ticket card?

As there will be no barriers at the car park, you will no longer need to use this to enter and exit the car park. You should dispose of this card securely.

How can I update the vehicle details on my Season Ticket account?

Email us by Friday 21 August 2020 at [email protected] with your account number and correct vehicle registration details.  Only one vehicle can be registered against your Season Ticket.  If you need or wish to change your registered vehicle details, you will need to contact us prior to arriving in the car park to confirm this.  Please ensure you check your vehicle details and supply correct information as any errors in the information supplied could result in a PCN being issued.

What happens if the cameras don’t read my number plate properly will I get a PCN? 

Our ANPR cameras have a high accuracy on readability to ensure we capture your number plate correctly.  Our staff and teams also have processes in place to ensure that we’ve made all the appropriate checks before a PCN is issued.

If you believe you have been issued with a PCN incorrectly, please follow the ways to appeal information which is on the reverse of your Parking Charge Notice, and provide as much evidence as possible to ensure the appeal is dealt with appropriately.

What happens if I want to change the vehicles registered on my Season Ticket account after Friday 21 August 2020

Please send us an email at [email protected] with your account number and updated vehicle registration details

Who can help me with a more general question about my Season Ticket?

For a quick answer to a vast range of popular questions please visit our online Help Centre

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