As the UK’s number one car park provider, NCP specialise in delivering tailored car parking solutions for both public and private organisations, including corporate entities, private landlords, local authorities and NHS trusts. With over 200,000 spaces across more than 600 car parks throughout the UK, we are trusted by our clients and customers alike.
But NCP is far more than just a car park operator.
At NCP, we lead the market in innovative car park management solutions, owned by Park24, a listed Japanese company. We have a strong and stable infrastructure bringing over 90 years of pioneering experience to businesses, landlords, and facility managers. Our proven overarching strategy is applied to every car park management contract, ensuring outstanding results.
Why Choose NCP – Managed Services?
Experience and Expertise: With a rich history in the industry, NCP offers detailed experience and expertise in car park management. We understand the unique challenges faced by businesses, tailoring our solutions to meet their specific needs.
Innovative Parking Solutions: We deliver cutting-edge parking solutions that not only enhance the customer journey but also boost revenues. Our commitment is to make parking easier for both our clients and their customers. Taking the time to understand our clients' requirements, we design and implement their ideal parking solution.
Full Control of Your Car Parks: At NCP, we provide a diverse range of car park management solutions, granting our clients full control of their parking spaces. By incorporating advanced technology, we offer insights into customer behaviour, prevent unauthorised parking, and achieve cost reductions.
Customer Focused Approach: Recognising that substandard car park management can lead to customer dissatisfaction and revenue loss, we prioritise delivering excellent customer journeys. Our focus is on understanding our clients' needs and providing tailored solutions that exceed expectations.
Continuous Innovation: NCP is committed to exploring new parking technologies and products within the industry. Our service offerings emphasise simplistic parking through strategic automation; from seamless, contactless, ticketless experiences to cashless transactions, we strive to create the ideal customer journey.
ANPR Implementation: Our latest solution range includes the implementation of Automatic Number Plate Recognition (ANPR). These advanced solutions not only enforce parking regulations but also act as a deterrent against vandalism and anti-social behaviour.
NCP App: The NCP App allows our customers to pay for parking at over 370 of our car parks across the UK. You can pay using the app in our Pay and Display and barrier locations, and also in our ticketless ANPR car parks. The app gives you the ability to purchase and manage your parking with easy account management.
Versatile Solutions: Whether it's cutting-edge technology or traditional physical infrastructure, our solutions are developed with operational requirements in mind. NCP ensures that every client can create their ideal customer journey with our comprehensive car park management services.
Choose NCP for a seamless, efficient, and customer-focused approach to car park management and let us redefine your customers parking experience today, fill the form and will reach out to you.
We oversee more than 75,000 parking spaces at airports, and our extensive and high-quality experience is why airport operators entrust us with delivering their parking services.
Our goal is to contribute to the overall growth of your business by ensuring that customers consistently choose to park and fly from the airport. We achieve this objective by providing market-leading, end-to-end operational and commercial solutions that enhance the customer journey, and result in volume and revenue increases that surpass expectations.
NCP recognise that the car park is the start and the end of your customers journey, therefore our focus is on making the entire parking experience seamless from pre-booking a space and arrival, to collecting your car and leaving the site. Understanding your customers is integral to our approach, this involves offering the right product(s), at the right price, and at the right time. Our innovative parking solutions, supported by our expert in-house teams, provide valuable customer data, which allows us to provide targeted products and membership programs that cater to the diverse needs of your customers, fostering loyalty and maximising revenue.
Choose our comprehensive airport parking solutions, which include:
- Efficient and effective operations for pre-book, short-stay, long-term, and staff parking, (Drop off areas – free flow and/or barriered)
- Product development and innovative parking technology
- Digital reservation and marketing platform
- Yield management: dynamic pricing based on occupancy, seasonality, lead time dates, and duration
By working in partnership, we can tailor our services to manage as much or as little of your airport parking requirements as you need. Contact us to discover how we can collaboratively create successful airport parking solutions at your site.
For further details, or to discuss customised solutions for your business, please contact us through the online form here. We welcome the opportunity to offer our assistance and support.
Given the limited number and high demand of parking spaces in schools, universities, and colleges, overseeing parking facilities is often a challenging task. At NCP, we alleviate the complexities of car park management by leveraging our years of experience and expertise to identify and implement the most effective parking solutions for your estate.
Our services for educational car park management encompass:
- Collaborating with you to pinpoint problem areas and address challenges, including the political implications of car park space allocation
- Taking a holistic approach to cater to the needs of all users
- Assessing environmental and sustainable considerations
- Evaluating the costs and benefits associated with enhancing parking situations
- Establishing research-based parking policies
- Implementing cutting-edge technology and ticket-less options to better manage traffic flow at busy sites
- Providing exceptional service, handling queries, and managing permit distribution (Staff, visitor, contractor, and permit holder parking solutions via whitelist management etc?)
- Creating a safe and secure environment through the latest technology, professional wardens, or a combination of both
- Offering customised, bespoke reporting suites for monitoring the usage of your car parks (Staff and permit holder parking solutions?)
By adopting a proactive approach to your car park management policies, we can assist you in establishing a better and fairer parking environment for all.
For further details, or to discuss customised solutions for your business, please contact us through the online form here. We welcome the opportunity to offer our assistance and support.
Parking at hospitals must accommodate the diverse needs of various users, including patients, visitors, staff, and contractors.
At NCP, we offer personalised parking solutions designed to cater to the specific requirements of your users, ensuring a straightforward and user-friendly experience. Recognising that each hospital or healthcare facility has unique needs, we collaborate with you to develop a solution that effectively manages your facilities for the benefit of everyone.
Our tailored systems encompass a range of services, including customer support, staffing, differentiated parking products, and traffic management systems adapted to the local environment. We consistently explore ways to enhance the user experience, incorporating technological innovations for flexible payment methods, clearer signage, and improved wayfinding.
NCP's parking solutions provide:
- Specialised parking products for patients, visitors, and staff
- A straightforward and user-friendly parking experience
- Professional and empathetic customer service through our front-line staff and in-house Customer Contact Centre (CCC)
- Technologies to enhance the parking experience, from online booking to multiple payment methods
- Improved customer offerings through operational infrastructure and enhancements to car park layout.
- Empathetic and ethical enforcement solutions that keep traffic moving whilst taking into account every visit is different?
- (Staff, visitor, contractor and permit holder parking solutions via whitelist management etc?)
For further details, or to discuss customised solutions for your business, please contact us through the online form here. We welcome the opportunity to offer our assistance and support.
Our solutions for hotel parking provides safeguarding, enhances your customers overall experience, and ensures efficient management of your car parks.
At NCP, we recognise the importance of a hotel's brand and reputation. Furthermore, hotels are increasingly realising that the customer experience is influenced significantly by the hotel car park, from arrival to departure. This highlights the need for effective car park management that also delivers a seamless customer experience.
By employing technologies such as Automatic Number Plate Recognition (ANPR) or integrated payment methods that synchronise with hotel bookings, we ensure minimal risk of misuse by non-genuine customers. Our tailored parking solutions are designed to meet the specific needs of your business and customers.
Our in-house team of experts can assist you in understanding how your car park is utilised, identifying periods of low capacity, and helping you create additional revenue streams. NCP's parking solutions encompass:
- A straightforward, user-friendly parking experience
- Technologies and products to enhance the parking process, including ANPR integrated with the customer's hotel booking and in-reception payment methods
- Whitelist management through our client portal to facilitate concession parking
- Real-time reporting providing valuable revenue and customer insights
- Professional customer service delivered by our front-line staff and our in-house Customer Contact Centre (CCC)
For further details, or to discuss customised solutions for your business, please contact us through the online form here. We welcome the opportunity to offer our assistance and support.
Through our many collaborations with local authorities, we understand the challenges encountered, and despite financial constraints the necessity to maintain essential services.
In supporting local authorities with these challenges, we forge partnerships which enhance off-street parking services. Our collaborative efforts aim to improve the customer experience, achieve operational savings, improve management, streamline processes, and contribute to economic growth.
With over two decades of experience in providing parking services to local authorities, coupled with our technological and innovative approach, we offer a variety of options, including:
- Full partnership through a structured Limited Liability Partnership (LLP)
- Lease, management, and capital release agreements
- Modular services: the flexibility to choose from our array of products and services, spanning car park management, technology strategy and implementation, payment solutions, Customer Contact Centre services, and revenue growth strategies.
With a presence in over 90 towns and cities across the UK, our strategic network, combined with our purchasing power, enables us to deliver unparalleled operational synergies and cost efficiencies to our partnerships.
Many UK local authorities opt to outsource parking services administration as a cost-effective alternative to in-house enforcement. Depending on the specific needs of the local authority, NCP can provide a comprehensive range of services,
- All-encompassing car park management
- ANPR parking equipment supply (including full ownership of maintenance functions)
- Enforcement through to litigation
- CCTV management
- Customer Contact Centre (CCC) facilities
- Management information dashboards
- Ticketing solutions (traditional, pay by phone, and app-based options like Pay by Phone and the NCP App, and AutoPay)
- Cleaning, facilities maintenance
- Asset renewal
- Asset management
- Civil works
- Design, and build
NCP possesses the capability and capacity to deliver a comprehensive parking solution for any client.
For further details, or to discuss customised solutions for your business, please contact us through the online form here. We welcome the opportunity to offer our assistance and support.
Our solutions for hotel parking provides safeguarding, enhances your customers overall experience, and ensures efficient management of your car parks.
Our market knowledge is unrivalled, and we manage over 30,000 rail spaces across the UK – spanning our own estate and for several train operating companies, including:
- Greater Anglia
- C2C
- Avanti
You will benefit from our rail parking solutions that deliver technological innovation, asset development and capacity growth. We will work in partnership with you to deliver a parking offer that enhances customer service, increases revenue, and helps you meet current and future obligations.
Products to meet customer needs
We appreciate that customers’ priority is catching their train, and we make operational excellence and product innovation a priority to ensure safe and welcoming car parks, a simple user journey and flexible payment options for your customers.
From season tickets, pre-book and full integration of parking to online rail ticket bookings, our parking solutions deliver high levels of reliability and efficiency with professional customer service at its heart.
Unrivalled development opportunities
As the UK’s leading provider of car parking services, we offer unrivalled opportunities to help you fulfil your development requirements and increase capacity of your existing sites.
- Car park evaluation and expansion: Our dedicated technical services team will review your existing car parks to maximise capacity, efficiency, and quality.
- Redevelopment of adjacent land and identifying new sites: We actively target opportunities across the UK rail network by working with developers, landowners, institutional investors, and local authorities.
- Increase your rail offering through our existing estate: More than 100 of our car parks - offering over 30,000 spaces across the UK - are within a five-minute walk of a railway station. No other parking provider can offer this additional capacity so close to the rail network.
For further details, or to discuss customised solutions for your business, please contact us through the online form here. We welcome the opportunity to offer our assistance and support.
With years of experience and a track record of working with numerous clients, NCP understands the challenges that retail parks encounter in managing their parking spaces. Through a blend of experience, professionalism, and creativity, we go above and beyond for our clients, delivering dependable custom solutions tailored to their specific needs.
The complexities of car park management for retail parks can quickly escalate. Shared parking spaces among various businesses often lead to confusion and debates, particularly regarding the enforcement of parking rules. Situated near main roads or city centres, these facilities are prone to misuse by unauthorised vehicles, occupying spaces intended for paying customers. This not only causes unnecessary stress for both customers and staff but can also significantly impact your revenue.
Acknowledging the sensitivity of enforcement, particularly in retail settings, we have undertaken a comprehensive study on consumer perspectives regarding retail parking. This exploration encompasses the intricacies of enforcement and the importance of parking for the retail customer. Through this understanding, we can craft a solution to ensure a seamless journey.
We aim to ensure that customers receive the same high level of service in the car park as they do inside the store. This is achieved by providing our clients with a range of technological solutions for their car parks, carefully developed with the end user in mind.
Our retail parking solutions assist you in:
- Increasing compliance by minimising overstays and unauthorised parking
- Enhancing the customer experience
- Safeguarding your reputation through responsible and equitable enforcement
- Simplifying the parking process for customers and reducing congestion
- Identifying appropriate free parking timeframes and grace periods
- Managing a whitelist for authorised users through a user-friendly portal
Choose NCP and enjoy:
- A cost-effective, flexible solution
- Responsible, fair, and transparent enforcement
- Our unparalleled brand reputation and experience
- Industry-accredited signage, Penalty Charge (PC) processing, and appeals
- Professional service from consultation and installation to ongoing account management
A lack of proper car park management can result in various complications, ranging from obstructions of disabled parking spaces to theft, vandalism, and other minor crimes. Recognising that the car park serves as the first and last part of a customer’s journey, we emphasise its importance in enhancing the user’s overall experience.
For further details, or to discuss customised solutions for your business, please contact us through the online form here. We welcome the opportunity to offer our assistance and support.
We boast extensive experience in overseeing car parking for the sports, leisure, and tourism industries across the UK. NCP take pride in successfully managing parking for a significant portion of the sector, bringing about a notable enhancement to existing car park services.
Our wealth of experience encompasses working with various businesses, including leisure centres, sports clubs, gyms, museums, and tourist centres. Through client consultations and the full understanding of our industry, we have crafted a range of parking solutions specifically tailored for sites within the leisure and tourism domain.
Recognising the paramount importance of your customers' experience, our tailored parking solutions aim to provide an efficient and customer-friendly car park environment.
Our experience has revealed that car parks in the sports, leisure and tourism sector often encounter issues such as:
- Unauthorised vehicles
- Local residents occupying spaces
- Reduced availability for customers
- Management of permits
- Car park maintenance issues
For further details, or to discuss customised solutions for your business, please contact us through the online form here. We welcome the opportunity to offer our assistance and support.