Welcome to our help centre where we’ll try to answer all of your questions. Currently our Customer Contact Centre and Sales Teams are experiencing high levels of contacts from customers so our online FAQs is the quickest way to get a response. Please don’t call, chat or email us unless you have an urgent enquiry as we need to prioritise customers with an immediate need to amend their booking or ticket.
Below is a handy reference of the key email addresses you can use to send in queries for the relevant teams to answer:
- All pre-book enquiries: [email protected]
- New Season Ticket sales enquiries - [email protected]
- Season Ticket invoice questions - [email protected]
- Season Ticket amends or cancellations - ncp.cance[email protected]
- Season Ticket Vehicle Registration Number changes - [email protected]
- PCN enquiries - [email protected]
- General Customer Services enquiries - [email protected]
We hope this information is useful and thank you for your patience and understanding at this time.