NCP customer service support for Partners
Whilst we hope that nothing goes wrong with your customer’s bookings we appreciate that from time to time things do. To ensure that we are able to handle these issues as quickly as possible, please read through the information below to ensure you submit the most appropriate form. Please ensure you give as much information as possible and answer all parts of the form as failure to do so may result in delays to answering and resolving any problems.
Once submitted we will aim to come back to you within 5 working days.
If the problem requires an urgent investigation, please complete the most appropriate form and then call us to expedite this process.
Customers who have paid twice
Not to be used for duplicate bookings
This form is for when customers have pre-booked through you and then have made another payment onsite at the car park. This should not be used for duplicate bookings. Please complete all sections. Following submission, we will complete some checks with the team onsite before processing any refunds.
We will always aim to refund the payment made onsite as this is usually a higher amount than the customer pre-booked.
Customers who have made a duplicate booking
This form is for when a customer has made more than one booking through you for the same dates and the same location. Please note, we will not approve any requests sent through after the entry date and time. During peak season we will not approve any requests sent through within 24 hours of arrival.
Customer complaints regarding damage to their vehicle
This form is for when a customer has sustained damage to their vehicle during their stay in an NCP car park and wishes to investigate this further. It is important that you complete all sections of the form in detail and attach photographic evidence of the damage sustained.
Customers wishing to cancel a non flexible booking
You are able to cancel all bookings made with NCP for up to 24 hours after the time the booking was made (unless the booking entry time is within 24 hours, in which case you cancel up to 6 hours before the arrival time).
Outside of this, we understand that unforeseen circumstances do arise and we will review each case on it’s own merit. Please leave as much detail as possible on the form so we can review the case in it’s entirety and resolve as quickly as possible.
All other enquiries
For anything not mentioned above, please complete this form answering all sections. We will review and come back to you if we require any further information to review this.
This form should be used for any data related requests that you would like NCP to assist with.