As of 1 April 2019 we have moved payment options in some of our car parks towards being cashless. This means you won’t be able to pay for your parking using cash – all coins and notes – at some locations, while at others, there will be fewer machines accepting cash. We’ll continue to offer other convenient ways to pay using credit/debit cards or your mobile phone, but coins and notes will not be as widely accepted.
This move is in response to wider changes in the way our customers pay for parking at our car parks. The growth of cashless payment options has increased over the past few years and our aim is to provide a customer experience which reflects these trends. Cashless payment options are fast, secure and mean you won’t need to worry about having cash on you when parking with us.
Affected car parks
Cashless payment options
We offer a range of cashless payment options in our car parks. When parking with us, look out for signage at the car park detailing which methods are on offer at that location.
Card payments and contactless card payments will be the most available way to pay. This will include using your card via chip and pin or tapping to use a contactless payment where possible.
Mobile payment apps such as Apple Pay, Google Pay and other methods using a similar tap to pay method as contactless cards.
Parking mobile payment apps such as PayByPhone allow to pay for your parking without having to use one of our payment machines. You’ll need to register with PayByPhone and provide them with your registration, card details and a location code (which can be found on signage around the car park) before paying.
NCP ParkPass is our account based payment option. Once signed up you can use your NCP ParkPass card to enter and exit participating car parks and your account is automatically charged for your parking meaning you can save time by not having to go to the payment machine.