What if I have a complaint?

If you want to make a complaint about our Pre-book service, there's a number of ways you can do this. Please email us at  [email protected] or complete the form below.

 We'll do everything we can to help resolve your problem.

Fields marked * are mandatory.

CCC complaint form

Please enter the following letters in the box below:


ParkPass App Maintenance

On Friday 22 January from 20:00, we'll be carrying out some maintenance work on our ParkPass App online customer account portal and our ParkPass App which may take several hours to complete. During this time, some features of your online account and App might not work as expected, so we recommend not logging into your account or using the App if at all possible.

Any live parking sessions within the App could be affected while we’re making changes, so if you experience a problem please contact our Customer Services Team on 0345 050 7080 for assistance. Lines are open 24/7.

We're sorry for any inconvenience this may cause.