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I can't login to my account, how do I resolve this?

2

Enter your email address into the form and select 'Email me'. We'll then email you a link that you can use to reset your password.

3

Click the link in the email we sent you.

Forgotten password example

4

Enter your new password into the form and select 'reset my password'.

Login reset example

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Login to your account using your email address and new password. You can find our login page here or by selecting the 'Manage my account' button at the top of the webpage.

Login to account example

ParkPass App Maintenance

On Friday 22 January from 20:00, we'll be carrying out some maintenance work on our ParkPass App online customer account portal and our ParkPass App which may take several hours to complete. During this time, some features of your online account and App might not work as expected, so we recommend not logging into your account or using the App if at all possible.

Any live parking sessions within the App could be affected while we’re making changes, so if you experience a problem please contact our Customer Services Team on 0345 050 7080 for assistance. Lines are open 24/7.

We're sorry for any inconvenience this may cause.