I can't find a booking in my online account, what do I do?

If your booking was made before 22 November 2016 for one of the following airports, you'll need to contact APH on 01342 859 470.

  • Aberdeen Dyce Airport
  • Bournemouth Airport
  • Bristol Airport Robin
  • Doncaster Sheffield Airport
  • Durham Tees Airport
  • East Midlands Airport
  • Exeter Airport
  • Gatwick Airport
  • Leeds Bradford Airport
  • Liverpool Airport
  • London City Airport
  • Luton Airport
  • Manchester Airport
  • Newcastle Airport
  • Glasgow Prestwick Airport
  • Southampton Airport
  • Southend Airport
  • Stansted Airport

If your booking was for one of the above airports made on or after November 22, for a different airport or for a city centre location, please call 0345 050 7080 option 1 to speak to our Customer Contact Centre.


On Tuesday 19 November from 23:00, we'll be making changes to our Pre-book journey which will take around 11 hours to complete. Unfortunately, during this time you won’t be able to make any new booking(s).

Although all existing booking(s) won’t be affected, you won’t be able to amend or cancel while we’re making changes.

We're sorry for any inconvenience this may cause.