Can I cancel my booking at short notice?

Cancelling a booking is dependent on the type of product booked and the car park type.

Booking / product type:

  • Flexible bookings can be cancelled anytime after the booking is made, up to 2 hours before your booking arrival time (dependent on the car park type see below)
  • Non-flexible bookings can only be cancelled up to 24 hours after the booking is made
  • For most NCP operated car parks, you can cancel your booking up to 2 hours before your arrival time.

There are some exceptions:

For NCP operated car parks, this information can be found searching for the relevant car park page using our 'Find a car park' service here.

For other operators car parks e.g. Gatwick airport, which we sell spaces for, you should contact the relevant operator for more information.


On Tuesday 19 November from 23:00, we'll be making changes to our Pre-book journey which will take around 11 hours to complete. Unfortunately, during this time you won’t be able to make any new booking(s).

Although all existing booking(s) won’t be affected, you won’t be able to amend or cancel while we’re making changes.

We're sorry for any inconvenience this may cause.