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Can I cancel my booking at short notice?

Cancelling a booking is dependent on the type of product booked and the car park type.

Booking / product type:

  • Flexible bookings can be cancelled anytime after the booking is made, up to 2 hours before your booking arrival time (dependent on the car park type see below)
  • Non-flexible bookings can only be cancelled up to 24 hours after the booking is made
  • For most NCP operated car parks, you can cancel your booking up to 2 hours before your arrival time.

There are some exceptions:

For NCP operated car parks, this information can be found searching for the relevant car park page using our 'Find a car park' service here.

For other operators car parks e.g. Gatwick airport, which we sell spaces for, you should contact the relevant operator for more information.