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I have a PCN but can't locate it online with the vehicle registration and reference number?

Parking Charge Notices should be available to view within 48 hours of being issued. Please check the PCN reference number starts with one of the following: CP, PC, LU, ZP, GA, ZPS or EM prefix, and enter the full PCN reference number online, along with the vehicle registration mark of the vehicle which was issued the PCN.

You can pay or appeal a PCN on our website here.

Related help

ParkPass App Maintenance

On Friday 22 January from 20:00, we'll be carrying out some maintenance work on our ParkPass App online customer account portal and our ParkPass App which may take several hours to complete. During this time, some features of your online account and App might not work as expected, so we recommend not logging into your account or using the App if at all possible.

Any live parking sessions within the App could be affected while we’re making changes, so if you experience a problem please contact our Customer Services Team on 0345 050 7080 for assistance. Lines are open 24/7.

We're sorry for any inconvenience this may cause.