How do I pay for my parking using my mobile phone?

Our pay by mobile services make paying for your parking easier.

These involve payment in advance of your parking session, after you’ve arrived at the car park.
There are a variety of payment methods depending on the service provider you use e.g. pay using an app, SMS, phone call.

We’ve different options depending on where you choose to park:

  • ParkPass App: Available at over 250 locations including Pay and Display carparks. Visit our ParkPass page for more information and how to register
  • PayByPhone: Widely available at Greater Anglia car parks. Visit PayByPhone for more information and how to register

Paying by mobile is easy. Once you've parked at the car park check the pay machine or other signs for the sticker that displays the Location Code - the unique number of your car park. Then call the telephone number displayed on the sticker. If this is the first time using the system, the automated service will help you to set up your account – if required - and take payment.

If you’re a returning customer then you’ll just be making a payment using your account – if set up - and the method of your choice e.g. payment via an app.

If you’ve requested it, you’ll receive a text message letting you know when you are about to run out of parking credit. You can top up your parking credit from your mobile should you need more time – there’s no need to return to your car.

Important Information

Pay by mobile payments are not pre-book services and they do not guarantee your space in the car park.