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I have mistakenly paid twice for my parking, can I claim a refund?

In order for us to assist you with your refund request, please provide us with evidence of your double payment or alternatively your vehicle registration number. Please submit this using our form below, including the payment provider you used.

Fields marked * are mandatory.

CCC mobile double payment






Please upload an attachment featuring evidence of your payments. If you don't have this, please list your vehicle registration number.



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ParkPass App Maintenance

On Friday 22 January from 20:00, we'll be carrying out some maintenance work on our ParkPass App online customer account portal and our ParkPass App which may take several hours to complete. During this time, some features of your online account and App might not work as expected, so we recommend not logging into your account or using the App if at all possible.

Any live parking sessions within the App could be affected while we’re making changes, so if you experience a problem please contact our Customer Services Team on 0345 050 7080 for assistance. Lines are open 24/7.

We're sorry for any inconvenience this may cause.