NCP
Menu
Navigate the Help Centre

I've got an existing NCP ParkPass Card account, if I register for a new ParkPass App account, does the introductory discount apply to my card?

No, the introductory discount is only applicable when you register for a new ParkPass App account is only valid for payment made with the app. Any new accounts on the ParkPass App operate completely separately from your existing NCP ParkPass Card account including any discounts you are eligible for. This also applies to any special SaverID rates which you currently enjoy using your NCP ParkPass Card i.e. they are not available on the ParkPass App at this time.

ParkPass App Maintenance

On Friday 22 January from 20:00, we'll be carrying out some maintenance work on our ParkPass App online customer account portal and our ParkPass App which may take several hours to complete. During this time, some features of your online account and App might not work as expected, so we recommend not logging into your account or using the App if at all possible.

Any live parking sessions within the App could be affected while we’re making changes, so if you experience a problem please contact our Customer Services Team on 0345 050 7080 for assistance. Lines are open 24/7.

We're sorry for any inconvenience this may cause.