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What happens if I have taken a paper ticket on entry to the car park?

If you've taken a paper ticket on entry to the car park, you'll be required to pay the full tariff for your parking session. Your NCP ParkPass card calculates your parking session cost and the relevant discount only if used at both entry and exit, so you'll not be able to enjoy your discount without using your card. If you forget to use your card on entry, please contact customer services on 0345 0507080 (option 5) before returning to the car park so they can allow you to use your NCP ParkPass card on exit and still be charged the correct amount.