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What happens if I forget to use my NCP ParkPass card to enter the car park?

Your NCP ParkPass Card calculates your parking session cost and the relevant discount only if used at both entry and exit, so you'll not be able to enjoy your discount without using your card. 

If you accidentally take a paper ticket on entry, press the intercom help button at one of the machines. You'll need your NCP ParkPass Card to exit.

If you're having issues with your NCP ParkPass Card at entry, press the intercom help button. 

If you've forgotten your NCP ParkPass Card, you'll need to pay the standard tariff. 

ParkPass App Maintenance

On Friday 22 January from 20:00, we'll be carrying out some maintenance work on our ParkPass App online customer account portal and our ParkPass App which may take several hours to complete. During this time, some features of your online account and App might not work as expected, so we recommend not logging into your account or using the App if at all possible.

Any live parking sessions within the App could be affected while we’re making changes, so if you experience a problem please contact our Customer Services Team on 0345 050 7080 for assistance. Lines are open 24/7.

We're sorry for any inconvenience this may cause.