National Car Parks Ltd. have identified an issue with the automated despatch of the Parking Charge Notice (PCN) letters with the PCN reference beginning with ‘GA’. This has resulted in the delay in the despatch of the letters informing customers of the contravention. Parking Charge Notices offer a period where a customer can settle the matter at a discounted rate (14 days from receipt of the letter). The issue has led to a number of letters arriving with the customer with the discounted offer period either already expired or expiring within a few days from receipt of the letter.
NCP would like to apologise for the confusion this has caused. We will ensure that all of our customers who have been impacted are given the opportunity to settle that matter or appeal as they feel appropriate. NCP will be writing to every customer that has had a notification issued over the last 4 weeks. We will be extending the discounted period for 3 weeks as from the date of the new letter.
NCP will be monitoring the situation closely and will be putting additional safe guards in place to rectify this one off issue.
Once again we would like to apologise for the upset that this has caused.