We treat every refund request individually. If you need to request a refund from us, please make sure you tell us:
- The date of your visit
- Which car park you stayed at
- The time of your stay
- Why you’d like a refund
You’ll also need to send us a copy of your ticket. If we do need to return any money to you we’ll arrange a BACS transfer.
Along with a copy of your ticket we’ll need to know the following:
- The name on your account
- Your account number
- Your sort code
- The name of your Bank/Building Society
- Your Building Society Role Number (If applicable)
We have a BACS run every week on a Tuesday. It usually takes three working days for the money to appear in your bank account.
If you would like a cheque refund, we can do this but only if the amount is more than £50. Please note that cheques can take up to 14 days reach you.
We can arrange a refund back onto the card you paid with. For a card refund we require the below information in addition to the refund information detailed above:
- Your full card number
- The amount paid
- The date the payment was taken.
Once processed, the refund will take 3-5 working days to show in your account.