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What do I do if my Season Ticket does not arrive in time for my requested start date?

We allow 7 days to get your Season Ticket to you following payment, for your requested start date.
We are sorry if you haven’t received your Season Ticket in time.

What you need to do will depend on the type of car park your Season Ticket is for:

  • Season Tickets at car parks with entry/exit barriers:

Please call to let us know that your ticket hasn’t arrived on, 0345 050 7080 (option 2). We will then ensure that our customer service colleagues are aware that you are a valid Season Ticket holder.

Just enter in the normal way, but don’t pay for you parking. On exit at the barrier, push the button. Our staff will check their records and raise the barrier to allow you to exit.

  • Season Tickets at Pay and Display car parks (no entry/exit barriers):

Please continue to pay for your parking as normal, ensuring you keep the receipts. Once your Season Ticket arrives, scan and send these receipts to customer.service@ncp.co.uk and we will refund you the relevant value.

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