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What do I do if I need a replacement NCP ParkPass card?

To request a replacement card log in to your account and visit the ‘Account’ section, and select ‘Replacement Cards’ in the menu.

Replacement cards will be charged at £5.00.

Please note you won’t enjoy any discounted parking rates if you do not have your card with you when parking. A lost card will result in you having to pay full price tariff board rates in the normal way until your replacement card arrives, which will take 6 days from your order.

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