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Monarch airlines customer information

Customers flying with Monarch airlines

Following the anouncement that Monarch airlines has ceased trading, if you've got a booking at one of our car parks and were planning to fly in the coming days and weeks, you may want to cancel or amend your booking. We’re currently dealing with a large number of customers who are travelling in the next few days, so please follow the below advice regarding cancelling or amending your booking to get the quickest response.
 
1. Please check your booking details.
 
2. Flexible bookings
If you pre-booked parking on a Flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. Please visit the website you booked through, and cancel once you’ve logged into your booking. 
If your Flexible booking is due to start within the next 4 hours, please email us at [email protected]  or via our online web chat service to discuss how we can help. We're open between 8am and 8pm Monday to Sunday.
 
3. Non-flexible bookings
If you pre-booked parking on a Non-flexible product, please get in touch with us as follows
  • Are you due to leave within 7 days? Please email us at [email protected]  or via our online web chat service to discuss how we can help. We're open between 8am and 8pm Monday to Sunday.
  • Are you due to leave in more than 7 days time? Please email us at [email protected] with the subject line ‘Monarch’. Please include your parking booking details (booking number, and name booked under) along with the Monarch flight number you had booked. 

Please read our frequently asked questions below for more information and help.


Frequently asked questions

I am currently abroad and my car is parked at an NCP operated car park.

If you overstay in one of our car parks, we won’t charge you any additional fees for this. When you arrive back at your vehicle, you may need to speak to a member of staff to raise the barrier.  Please either visit the office/customer service desk on site or use the intercom at the exit barrier for assistance. 

I am currently abroad and my car is parked at a non NCP operated car park;

Most airports are not charging Monarch customers for delays incurred, but for clarity please contact the airport directly for confirmation on any additional charges you may incur. NCP can’t override these charges as we don’t operate the car parks at these locations. 

I was due to fly with Monarch in the next 7 days, and booked parking for an NCP operated car park;

If you booked on either the NCP.co.uk, BirminghamAirport.co.uk or Monarch.co.uk websites, please login to your pre-book account using the links below to manage your booking;

If your booking is not flexible, please contact NCP via our online chat service (8am - 8pm Monday to Sunday).or email us  or call us on 0345 050 7080 and select option 1. Our contact centre is experiencing a high volume of calls and prioritising helping customers travelling in the next 48 hours, so please bear with us and we’ll answer your call as quickly as possible. 

If you pre-booked parking for an NCP car park through another website not listed above, you’ll need to make contact with the company you bought your parking through for further information. 

I was due to fly with Monarch in the next 7 days, and booked parking for a non NCP operated car park via NCP.co.uk;

Please login to your pre-book  account to manage your booking;

If your booking is not flexible, please contact NCP via our online chat service (8am - 8pm Monday to Sunday).or email us  or call us on 0345 050 7080 and select option 1. Our contact centre is experiencing a high volume of calls and prioritising helping customers travelling in the next 48 hours, so please bear with us and we’ll answer your call as quickly as possible. 

I was due to fly with Monarch, but not in the next 7 days, and booked parking for an NCP operated car park;

If you pre-booked your parking on the NCP.co.uk, BirminghamAirport.co.uk or Monarch.co.uk websites, please login to your pre-book account using the links below to manage your booking;

If your booking is not flexible, please email NCP at [email protected] and include Monarch in the subject line of the email. We’ll aim to get back to you as quickly as possible. 

As we’re experiencing extremely high call volumes helping customers travelling in the next 7 days, we’re prioritising these customer calls first, so please avoid calling NCP if your booking is not due to start within the next 7 days. 

If you pre-booked parking for an NCP car park through another website not listed above, you’ll need to make contact with the company you bought your parking through for further information. 

I was due to fly with Monarch, but not in the next 7 days, and booked parking for a non NCP operated car park via NCP.co.uk;

Please login to your pre-book  account to manage your booking;
If your booking is not flexible please email NCP at [email protected] and include Monarch in the subject line of the email. We’ll aim to get back to you as quickly as possible. 

As we’re experiencing extremely high call volumes helping customers travelling in the next 7 days, we’re prioritising these customer calls first, so please avoid calling NCP if your booking is not due to start within the next 7 days. 

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