I was due to attend an event but this has been cancelled as a result of Coronavirus and I’d booked parking for an NCP operated City car park, what are my options?

If you booked a flexible product you can cancel and get a refund or amend your booking online.  Visit and login to your pre-book account using the link below to manage your booking;


Changes can be made up to two hours before arrival enter the car park.

If you’ve pre-booked parking on a non-flexible product and you wish to amend or cancel your booking, we can issue you with a promo code to the value of your booking which you can use to book parking for a future date.  The promo code will be valid until 31 March 2021 for bookings until 31 December 2021.

To request your promo code, please email us at [email protected] with your booking reference number and contact details and we'll come back to you as soon as possible. Please be aware that we are experiencing unprecedented levels of customer enquiries so please avoid contacting us again to follow up on your promo code. We're working through every email and enquiry and will endeavour to respond as quickly as we can.