I have booked one of your special prebook products but I have decided not to travel because of Coronavirus and I’d booked parking for an NCP operated city car park, what are my options?

If you’ve pre-booked a special product which are usually non-flexible product and you wish to amend or cancel your booking, we can issue you with a promo code to the value of your booking which you can use to book parking for a future date.  The promo code will be valid for 12 months from the date of issue. 

To request your promo code, please email us at [email protected] with your booking reference number and contact details and we'll come back to you as soon as possible. Please be aware that we are experiencing unprecedented levels of customer enquiries so please avoid contacting us again to follow up on your promo code. We're working through every email and enquiry and will endeavour to respond as quickly as we can.