Privacy Policy

Any use of the words “you”, “your” or similar expression in this Privacy Policy shall mean, you, any user of this Site. The terms “we”, “us”, “our” or similar expression or “NCP” shall mean National Car Parks Limited and its group companies.

1 Why does NCP have a privacy policy?
1.1 We take the privacy of our users seriously. We are committed to safeguarding the privacy of our users while providing a personalised and valuable service. We use this Privacy Policy to let you know the types of information that are collected by us on this Site, and how we use and protect it. This Privacy Policy also outlines your rights regarding data protection, and tells you how to contact us.

2 What do you mean by personal information?
2.1 When referring to “personal information”, we mean information we collect from you, from which you may be personally identified. Typically, this may include your name, email, telephone number and car registration number. All personal information you submit to us will be held in accordance with our responsibilities under the Data Protection 1998 (“DPA”).

3 Where does NCP collect personal information on the Site?
3.1 We collect personal information from you in a number of situations. For example, when you register to receive information on exclusive airport parking and city centre savings, we ask for your name and email address. We also collect personal information when you book a parking space with us or sign up for a season ticket or parking card and in certain other areas of the Site.

4 How will NCP use my personal information?
4.1 We use your personal information:
(a) to provide you with information or services which you request from us;
(b) to process orders for products or services which you place with us;
(c) to contact you about any products or services which you are receiving from us;
(d) to provide you with access to areas of the Site or content you request and to tailor content to you;
(e) to improve the usability of the Site and otherwise to assist in the smooth operation and running of the Site.

5 Will NCP use my personal information for marketing purposes?
5.1 We may occasionally use your personal information to contact you with information about our products and services which we think you may be interested in. We will always give you the opportunity to let us know that you do not want us to use your personal information for this purpose when we collect that information from you. At any stage subsequently you can also inform us that you do not wish to receive information from us by sending an email to unsubscribe@ncp.co.uk . We recommend that you should regularly review the personal information you have provided to us to ensure that it is correct and up to date.

6 Is my personal information secure?
6.1 Personal information stored on this Site will be stored in a secure manner and in accordance with our responsibilities under the DPA.

7 Will NCP share my personal information with third parties?
7.1 We may provide your personal information to our group companies, contractors and agents to enable us to collect and use your personal information as set out in this Privacy Policy. However, we will always remain responsible for your personal information and shall take steps to ensure that those third parties collect and use your personal information only as set out in this Privacy Policy.

7.2 Unless you ask us to and except as expressly provided in this Privacy Policy, we will not otherwise provide your personal information to third parties (except in the unlikely event that we are legally required to do so by law enforcement agencies).

7.3 If you are happy for trustworthy third parties to contact you, from time to time, to provide details of offers which could be of interest to you, please tick the relevant “opt in” box when you provide your personal information to us. To see a full list of our selected third parties send an email to ncpmarketing@ncp.co.uk .

8 What are cookies and how are they used on the Site?
8.1 As with other websites, this Site uses cookies that collect anonymous traffic data in order to improve our service. Cookies are small files of information which save and retrieve information about your visit to our site such as how you navigated through the site or what information was of interest to you. The cookies we use merely identify you as a number.

8.2 For more information about cookies and for instructions on how to delete them please consult the help menu on your Internet browser. Please note that if you delete cookies your ability to use part of or the entire Site may be impaired or restricted.

9 Can I request a copy of the personal information NCP has collected from me?
9.1 You may ask for a copy of personal data that we hold about you. You can do this by contacting us at marketig@ncp.co.uk .We may charge a small fee to cover our administrative costs for providing this.

10 Will my personal information be transferred outside of Europe?
10.1 Due to the worldwide nature of the internet, collecting personal data may involve it being transferred to countries outside of the European Economic Area. By using this Site and providing us with personal information, you consent to its transfer to other countries which may not enjoy the same data protection measures as the European Union. However, we will always take steps to ensure that your personal information is kept securely.