Questions
Questions and answers
How much does it cost to park with NCP?
The easiest way to work out what your parking is likely to cost you is to look at the
car park finder page . If you are going to park at an airport, you can work out what your parking is likely to cost you by looking at the
airports booking page . You’ll need to select the airport you are flying from and how long you want to park for.
How much will I pay if I stay longer than 24 hours?
If you need to leave your car with us for longer than 24 hours that’s not a problem at most of our pay on exit car parks. We’ll use our standard tariff board to calculate how much your stay will cost. To give you an example let’s say you stay for 36 hours. You’d pay the 24 hour tariff and the cost for 12 additional hours.
However, at our pay and display sites we only offer up to a maximum of 24 hours. If you want to stay longer than this you will need to return to your vehicle and purchase another ticket.
How much will I pay if I stay longer than 24 hours in a pay and display car park?
It’s not a problem if you wish to stay with us longer than 24 hours. You’d calculate how much you need to put in to the pay machine using the standard tariff board. So, if our tariff board shows the price of 1 days parking and you want to park for 3 days, you would times the 1 day rate by 3 and put that amount of cash in to the machine.
What time do NCP car parks open/close?
To help you plan your journey all of our car park opening and closing times are shown on the
car park finder page. You can see detailed information for the car park you want to use by clicking on it from this page.
Do NCP car parks have customer toilets?
We are able to offer our customers toilets at some of our car parks. To find out if they are available in the car park you wish to park in use our
car park finder page . You can click through to detailed information about the car park you want to use from here.
Is the car park I'm going to in a congestion zone?
If you are unsure if the car park you want to use is in the congestion zone then you can use our
car park finder to double check.
How can I check how I will be able to pay at the car park I want to use?
Before you travel to one of our car parks you might want to check the payment options available. There are three options available; pay and display, pay on exit, or pay at pay station. Once you have selected a car park you want to use you can work out which payment options are available using our
car park finder .
How do I find out about height restrictions at NCP car parks?
If you have a high sided vehicle and think you might have a problem getting it into one of our car parks then please check for any restrictions using our
car park finder . When you click on the page for your chosen car park it will display all the information you need.
Where can I get the full address of the car park I want to use?
We have made sure that every one of our car parks has its own page on this website showing its full address, directions and a helpful map. Look at the
car park finder page and then click on the car park you are planning to use for full details.
Where can I find directions to the car park I want to use?
You can use our
car park finder page to find a useful map and directions for all of our car parks. It will also give you the full address. Just click on the car park you are planning to use for full details.
Which NCP car parks are manned?
We understand how important it is to you to see a friendly face when you arrive at one of our car parks. That’s why some of our car parks are manned and in some cases they are manned around the clock. To find out if the car park you are going to park in is manned use our
car park finder . Just click on the car park’s page to see full details. If your car park isn’t manned and you require our support just push the assistance button – which you can find at the pay station and on the barriers. This will connect you to our National Operations Centre which is manned 24 hours a day 7 days a week.
Do NCP car parks have electric car charge points?
We take our environmental responsibility very seriously so we have fitted 50 electric-vehicle-only spaces in the London area and charging points in some of our other car parks nationwide. You can check whether the car park you're considering using has an electrical car charging point by looking at the
car park finder page . If you click through to the page for your car park you'll be able to see the full details.
How do I buy an NCP Season Ticket for my chosen car park?
You can buy your
season ticket online . If you need more than three season tickets then
drop us a email so we can discuss your parking needs and work out the best price plan for you, or you can call our customer services team on 0845 050 7080, selecting option 2.
What kind of security measures do NCP car parks have?
We know that security is important to you that’s why we developed the UK’s first National Operations Centre. Our car parks are monitored remotely 24 hours a day 7 days a week. We also have mobile support officers who regularly patrol the car parks. All of this is supported by 2,500 CCTV cameras.That's why we have been awarded the Park Mark for safer parking. In fact, we have more Park Mark car parks than any other car parking company.
What is the Park Mark Award?
We are really proud to have more Park Mark car parks than any other parking provider because it demonstrates how seriously we take your security when you are in our car parks. The Park Mark is an award given by the police to car parks that have reached the standards of the Safer Parking Scheme. It's designed to reduce crime and the fear of crime in car parks. Our Park Mark awards are in recognition of steps we take to make sure that you always feel safe. If one of our car parks has the Park Mark Award, you can be sure that:
• the police have made a positive assessment of the security of the car park
• we’ve taken serious steps to put off criminals
• we’re managing and maintaining the car park properly
• it’s a car park that is bright, clean and protected by CCTV
It means that the opportunity for criminals to operate in our car parks has been significantly reduced.
Which NCP car parks have been awarded the Park Mark Award?
The easiest way for you to find out if the car park you will be using has been awarded the Park Mark is to visit the car park finder and using the search options to search only for Park Mark awarded car parks. Or by checking your chosen car park's individual page, which you can find through the car park finder.
What provisions do you have for disabled customers?
It's really easy to find out how many disabled bays there are at the car park you are going to park in – just look at the
car park finder page and then click on the page for your car park.
Will my chosen car park have wider bays available?
It’s a fact - cars are much bigger than they used to be, so to accommodate larger vehicles we have a number of wider spaces available in many of our car parks. To find out if the car park you're going to use is one of them use our
car park finder . Just click on the page for your car park to see further details.
Can I pre-book my parking space?
I have a Gateway card. Where can I park?
It's really easy to see which of our car parks accept the Gateway card. Visit the
car park finder and select "accepts gateway" within the search options and search for a location.
How do I apply for a Gateway card?
If your company would like to enjoy the convenience of our Gateway service, you can apply for a Gateway account here. Or you can call our customer services team on the telephone on 0845 050 7080, or email us at
gatewayadmin@ncp.co.uk .
What is a "pay and display" car park?
In a "Pay and display" car park you park your car, you work out approximately how long you intend to stay and put the correct change into the machine. The ticket from the machine should then be displayed in your car while you are parked.
What is a "pay on exit" car park?
In a "pay on exit" car park you take a ticket on entry and then park your car as normal. When you are ready, return to your vehicle and drive up to the exit barrier. Insert your ticket into the machine at the barrier, the cost of your parking will be displayed and you can then make payment with your credit/debit card.
What is a "pay at pay station" car park?
In most of our car parks you get a ticket on entry. When you return to the car park take the ticket to the pay station and put it into the machine so that it can work out the cost of your stay, make payment and take the ticket out of the machine. Drive up to the exit barrier and insert your ticket. The barrier will then be raised and you can leave the car park.
What’s your refund policy?
We treat every refund request individually. If you need to request a refund from us, please make sure you tell us:
- The date of your visit
- Which car park you stayed at
- The time of your stay
- Why you’d like a refund
You’ll also need to send us a copy of your ticket. If we do need to return any money to you we’ll arrange a BACS transfer.
To arrange this we’d need to know:
- The name on your account
- Your account number
- Your sort code
- The name of your Bank/Building Society
- Your Building Society Role Number (If applicable)
We have two BACS runs every week on a Tuesday and a Thursday. It usually takes three working days for the money to appear in your bank account.
If you would like a cheque refund, we can do this but only if the amount is more than £50. Cheques can take up to 14 days reach you.