Frequently asked questions
What is FastPark?
Who are Verrus UK Limited?
What are the benefits of paying by phone?
What’s in it for me?
Parking with FastPark
Where can I use FastPark
Do I have to pre-register to use FastPark?
Can I call from a landline?
What is the telephone number for FastPark?
How do I use the text service?
How do I use the touchtone service?
Can I start parking via the Internet?
Do I have to enter all my details every time I park?
Can I stop a parking session if I make a mistake?
What happens if I enter the wrong number plate?
What happens if I enter the wrong location number?
How do I know if the transaction was successful?
What happens if the payment does not go through?
I am having difficulties entering my details - can I speak to a person?
Where can I find location numbers?
The instructions on the Pay & Display machine say I need to display a paper receipts on my dashboard – does this apply to FastPark?
How will the Parking Attendant know that I have paid?
My phone keypad will not allow me to enter my number plate through my phone
How do I set up an account?
How do I get a receipt?
How do I change my credit or debit card details?
How do I change my vehicle details?
Can I have more than one vehicle on the same account?
How do I change the settings for text reminders and/or text receipts?
Can I have more than one account?
What happens if I forget my PIN?
Can Ichange my PIN
Why do I need a PIN?
I have changed my mobile phone number – what happens to my FastPark account?
Can I change my FastPark account number?
How do I cancel my account?
How is payment made when using FastPark?
What credit or debit cards are accepted?
What does it cost to use FastPark?
What does it cost to call the FastPark service?
What does it cost to text the FastPark service?
When will I see transactions on my credit or debit card bill?
Text Reminders, Text Confirmations, and Text Receipts
What is a Text Reminder?
What is a Text Confirmation?
What is a Text Receipt?
How do I change my account settings to opt in or out of receiving Text Reminders or Text Receipts?
What do these texts cost?
Do I always get a Text Confirmation when using FastPark?
My Text Reminder arrived too late – can I get my money back?
What should I do if my Text Confirmation does not arrive within 5 minutes?
What are the benefits of FastPark for disabled users?
Can deaf motorists use FastPark?
Foreign vehicles, phones, and payment cards
Can I park and pay for a foreign vehicle registration number?
Can I park and pay using a foreign mobile phone?
Can I use a foreign credit or debit card?
How will the Parking Attendant know that I have paid?
What do I do if I receive an Excess Charge Notice or Penalty Charge Notice
Phone problems and network coverage
What happens if I can’t get through to the FastPark number?
What happens if
What if
What if I don’t get a Text Confirmation back within 5 minutes?
My Reminder Text arrived late – can I have my money back?
What if I lose my phone – what happens to my account?
Is it safe to do a credit or debit card transaction on a mobile phone like this?
What happens if my credit or debit card is used fraudulently?
What happens to my credit or debit card details or phone details?
- What is FastPark?
As the name suggests, NCP FastPark is a new payment system being introduced by NCP to enable motorists to pay for their parking using their mobile phone - Who are Verrus UK Limited?
NCP has chosen Verrus to provide the technology behind FastPark. Operating in North America and Europe, Verrus is a leading provider of mobile payment services. Verrus UK is focusing on the roll out of services in the European market by deploying local versions of the tried and tested services that have been successful in North America. Verrus UK operates with an experienced locally based management team and is active in a variety of UK locations. For more information visit www.verrus.com.
What are the benefits of paying by phone?
- What’s in it for me?
For consumers:
- Convenience - no need to leave the comfort of your car (e.g. when it’s raining or late at night) or you can pay whilst on the move
- No more hunting for change
- Increased choice about how to pay
- Easy top up payments* from wherever you are without the need to return to your vehicle
- No more lost money in broken equipment.
- You can pay in a number of different UK locations once you have set up an account – see Where it Works?
- Optional text reminders before your parking expires
For businesses customers:
- No need to carry large bags of coins for maximum stay parking
- More efficient expense accounting
- Ability to manage any number of vehicles on one account
- Lower risk of PCN when obtaining change or when job takes longer than anticipated
- Where can I use FastPark
Anywhere that you see the FastPark sign – NCP is rolling out the FastPark service across all its off-street car parks and the railway car parks that it manages. You can also use the service in other locations where Verrus operates its phone parking service. See Where it Works for more detailsTo extend your parking – just call 0870 458 9600 and you will be prompted for the duration you wish to add. This will be added to the end of your parking session When paying by text you automatically receive an SMS confirmation text detailing your parking transaction. If you notice an error in your transaction you can reply “STOP” to end your parking session. Provided we receive this message within 5 minutes of your original SMS text payment, the transaction will be cancelled and you can start again. If you do not send “STOP” within the first 5 minutes of the parking session, FastPark will assume that the initial transaction was correct. Otherwise you may contact NCP’s Customer Support team at any time on 0870 850 0097 These instructions apply to coin or card payments into a Pay and Display machine only. When you use NCP FastPark you do not need to display anything in your car, your number plate and the duration of your parking will be displayed on the Parking Attendant’s handheld computer - Do I have to pre-register to use FastPark?
No you don’t – but if you do pre-register online then you will be recognized the first time that you call to park and this will save you time. Otherwise you can register when you use the service for the first time - Can I call from a landline or another person’s mobile phone?
Yes you can – if you call from a different number from the one on which you registered, then you will need to enter your account number (the mobile phone number that you called on when you registered) and the last 4-digits of the card that you registered to access your account - What is the telephone number for FastPark?
Call 0870 458 9600 - How do I use the touchtone service?
Call 0870 458 9600 and follow the instructions. Existing users will need to enter the 4-digit location number, and the duration they wish to park for (normally in hours). New users will also need to enter their card details and the number plate of the car they wish to park (these details are stored on file and do not need to be entered the next time you park) - How do I use the text service?
Existing users just send one text to 07950 080201 containing three fields of information, leaving one space between fields of information: - Can I start parking via the Internet?
This functionality will be introduced shortly on this website - Do I have to enter all my details every time I park?
No you don’t – we store your mobile phone number (which serves as your account number), your card details, and your number plate(s). Only if you wish to change these will you ever need to enter them again - Can I stop a parking session if I make a mistake?
When paying by touchtone the details of your parking transaction are announced before you confirm payment. If at this stage your transaction is in any way incorrect, you are given the option make changes and then confirm. - What happens if I enter the wrong number plate?
If you enter the wrong number plate (VRN) our Parking Attendants will not be able to verify that you have paid. You can change your VRN either by calling the touchtone system and selecting the ‘Other Options’ menu, or amend the VRN in your profile on this website. - What happens if I enter the wrong location number?
If you enter the wrong location number our Parking Attendants will not be able to verify that you have paid. Start a new parking session for the correct location number and then contact NCP on 0870 850 0097 to claim a refund for the unused parking session. - How do I know if the transaction was successful?
If you are uncertain as to whether your parking has started – then call the touchtone service on 0870 458 9600. If you have a live parking session then the system will tell you when your parking expires. If not, then assume your parking session has not started. - What happens if the payment does not go through?
If your payment does not go through you will receive a message to that effect and will be given the opportunity to enter your card details again - I am having difficulties entering my details - can I speak to a person?
You will be given the choice of being connected directly to a Customer Support representative if you are having difficulty entering your number plate through the touchtone service - Where can I find location numbers?
- Location numbers are shown on signs and stickers in all FastPark car parks. You can also look up location numbers for all FastPark locations on the Where it Works page of this site
The instructions on the Pay & Display machine say I need to display a paper receipts on my dashboard – does this apply to FastPark? - How will the Parking Attendant know that I have paid?
Your number plate and the duration of your parking will be displayed on the Parking Attendant’s handheld computer - My phone keypad will not allow me to enter my number plate through my phone
A small number of phones will not allow you to enter your number plate through your keypad – such as the Blackberry. Either register online, or select the option to speak to Customer Support when starting to enter your number plate through the touchtone system
- How do I set up an account?
There are three ways to set-up an account:
Complete the registration form on this site – see Sign-up
Call the touchtone service on 0870 458 9600 and enter the required information
Send a single text (see How it Works)
You will need your mobile phone number, your credit or debit card, and at least one number plate to register Charges and Payments - How do I get a receipt?
There are three ways to get a receipt: - Enter your email address and check the box which says ‘Send me a receipt for each transaction by email’ in your profile.Email receipts are free.
- For a consolidated receipt, click on the ‘Transactions’ tab in your profile, enter a start and end date, and all your transactions during this period will be displayed. Either print this directly from the website, or export to your computer
- By text – check the box ‘Send me a receipt for each transaction by SMS to my phone’. Each Text Receipt is charged at 10p
- How do I change my credit or debit card details?
There are two ways to do this:
Log-in to your account, select the ‘Profile’ tab and update your number plate. You can have as many number plates as you like on a single account
Call the touchtone service on 0870 458 9600, instead of entering a location number press the star key for ‘Other Options’, and then select the ‘To change your vehicle details’ menu item
Can I have more than one vehicle on the same account?
- How is payment made when using FastPark?
All payments are charged to the credit or debit card that you registered. Other payment options may be introduced in the future - What credit or debit cards are accepted?
FastPark accepts all UK debit cards, and Visa and MasterCard credit cards - What does it cost to use FastPark?
FastPark will calculate the best possible price for the parking period that you have requested. The parking fee plus a Service Charge will be billed to your credit or debit card. The Service Charges are as follows:
All new parking sessions: 30p
To extend a parking seesion: 10p
Optional texts: 10p each
- What does it cost to call the FastPark service?
Calls to 0870 numbers are charged at BT’s National call rate which is around 5.6p per minute from a landline and most mobile phones - What does it cost to text the FastPark service?
The texts that you send will be charged at your provider’s normal rates which are typically around 10p per text - How will the transactions appear on my credit or debit card bill?
The transactions will appear as ‘NCP FastPark’ on your credit or debit card statement
Text Reminders, Text Confirmations, and Text Receipts
- What is a Text Reminder?
A Text Reminder is an SMS message that we send out around 7 minutes before the end of your parking session to warn you that your parking sessions is about to expire. Text Reminders are optional and are charged at 10p per text. - What is a Text Confirmation?
A Text Confirmation is an SMS message that we send out when a parking session has been started by text. We do not send Text Confirmations to people who have stated their parking by touchtone. The Text Conformation should arrive within 2 minutes of your text and will confirm the details of your parking transaction. If the details are incorrect then you may cancel the transaction by replying with the word ‘STOP’. As long as we receive this message within 5 minutes we will cancel the transaction and no charge will be made. The Text Confirmation is free. - What is a Text Receipt?
A Text Receipt is an SMS message that we send out to confirm the payment for your parking session. Text Receipts are sent out at the beginning of the parking session when transactions are done through the touchtone system and at the end of the parking session where transactions have been done by text. Text Receipts are optional and are charged at 10p per text. - How do I change my account settings to opt in or out of receiving Text Reminders or Text Receipts?
There are two ways to do this: - Log-in to your account, select the ‘Profile’ tab and check or un-check the boxes relating to the Text Reminders and/or Text Receipts
- Call the touchtone service on 0870 458 9600, instead of entering a location number press the star key for ‘Other Options’, and then select the ‘To change text settings’ menu item
- Do I always get a Text Confirmation when using FastPark? You will only receive a Text Confirmation when you do a transaction via the text interface
- My Text Reminder arrived too late – can I get my money back?
The delivery of SMS texts is dependent on your mobile phone network. Delayed delivery times or non-delivery can occur when network coverage is weak or they are experiencing problems. Neither NCP nor Verrus accept any liability for the non-delivery of any Text Reminder messages - What should I do if my Text Confirmation does not arrive within 5 minutes?
If your Text Confirmation does not arrive within 5 minutes then you should assume that you parking session has not started. To be sure, call the touchtone service on 0870 458 9600. If you have a live parking session then the system will tell you when your parking expires. If not, then assume your parking session has not started, and proceed to pay through the touchtone system.
- What are the benefits of FastPark for disabled users? Many disabled motorists can sometimes experience difficulties getting back to their vehicle in time before their parking runs out due to mobility issues or overrunning appointments – NCP FastPark offers a convenient way to top up your parking time without the need to return to your vehicle. See “How do I extend my current parking session by phone?”.
- Can deaf motorists use FastPark?
Yes – you can pay for your parking by phone using our SMS text service which does not rely on making a phone call. See “How do I pay for my parking by SMS text?”
Foreign vehicles, phones, and payment cards
- Can I park and pay for a foreign vehicle registration number?
Yes you can – as long as your number plate has more than 3 characters and at least one letter and one number then you will be able to use the FastPark service - Can I park and pay using a foreign mobile phone?
Yes you can as long as you use the touchtone service on 0870 458 9600. You will not be able to use the text interface. When you register you will be asked to enter your ’11-digit mobile phone number’. Just enter the first 11 digits (or add digits to the end if less than 11 digits) when you register, and you will need to enter this number each time you call to park - Can I use a foreign credit or debit card?
FastPark accepts all Visa and MasterCard credit cards. Overseas debit cards are not accepted
- How will the Parking Attendant know that I have paid?
The Parking Attendant will know that you have paid as your number plate, and the duration of your parking, will be displayed on their handheld device - What do I do if I receive an Excess Charge Notice or Penalty Charge Notice
If you receive an Excess Charge Notice, or Penalty Charge Notice and you think you have paid using FastPark then contact NCP. NCP will be able to view all FastPark transactions and if it can be shown that you had paid using FastPark when the Excess Charge Notice, or Penalty Charge Notice was issued, then the Notice will be cancelled.
If you wish to challenge your Excess Charge Notice, or Penalty Charge Notice you must do so in writing. You can do this by writing a letter to following address:
[ ]
Always state your Excess Charge Notice, or Penalty Charge Notice number and your vehicle registration number in any correspondence.
Phone problems and network coverage
- What happens if I can’t get through to the FastPark number?
If you need to get through to FastPark but are unable to get through on the touchtone service on 0870 458 9600 then call NCP on [ ] and we will be able to do a transaction for you - What happens if I lose the connection when paying for parking?
If you are uncertain as to whether your parking has started – then call the touchtone service on 0870 458 9600. If you have a live parking session then the system will tell you when your parking expires. If not, then assume your parking session has not started. - What if I don’t get a Text Confirmation back within 5 minutes?
If your Text Confirmation does not arrive within 5 minutes then you should assume that you parking session has not started. To be sure, call the touchtone service on 0870 458 9600. If you have a live parking session then the system will tell you when your parking expires. If not, then assume your parking session has not started, and proceed to pay through the touchtone system. - What if I lose my phone – what happens to my account?
We would suggest you either cancel your account (see How do I cancel my account? above), or change your account number (see ‘I have changed my mobile phone number – what happens to my FastPark account?’ above)
- Is it safe to do a credit or debit card transaction on a mobile phone like this?
Yes - you only have to enter your credit or debit card details when you first set up an account. These details are encrypted and do not have to be entered, displayed, or spoken during a transaction. Your NCP FastPark account can also be protected by a PIN of your choice. In addition, NCP FastPark enables you to pay for your parking from the comfort and safety of your vehicle. - What happens if my credit or debit card is used fraudulently?
Your NCP FastPark account is protected by your PIN which needs to be entered any time you wish to make changes to your account - therefore cannot be viewed or changed by any unauthorised persons. (This is the case even where you have opted for your PIN not to be requested when you pay for your parking). In addition – your account can only be used to park the vehicle you registered with the system, therefore cannot be used by any unauthorised persons to pay for their parking. - What happens to my credit or debit card details or phone details?
The details that you enter to set up a NCP FastPark account are encrypted and stored on Verrus’ database. They are used solely for the purposes of paying for parking and receiving essential updates about the service. Please review Verrus’ Privacy Policy.