By booking your airport parking in advance and on-line you will save up to 60% off the turn up price and guarantee your parking space at the airport. Don’t forget the earlier you book the less you could pay for your parking!
The ‘turn up price’ is the price you will pay if you do not pre-book your airport parking on-line. The turn up or Gate Price as it is often referred to, costs more than the pre-book price.
Welcome to the ncp.co.uk web site (the “Site”). The following Terms and Conditions are for the use of the Site, including without limitation information on car parking ticketing and other services, which is owned by and which may be offered from time to time by National Car Parks Limited (registered company No 253240) of 6th Floor, Centre Tower, Whitgift Centre, Croydon, CRO 1LP (referred to in the Terms and Conditions as “we” and “us”).
These Terms and Conditions constitute an agreement between you, the user, and us, and set out the conditions upon which you may access the information, products, material and services available through the Site. By accessing, viewing, or using any of the information, products, materials or services available on or through this Site, you accept these Terms and Conditions and agree to be legally bound by them. If you do NOT agree with these Terms and Conditions, do not use this Site.
These Terms and Conditions (including any amendments made by us) will continue in force until such time as either you or we terminate the agreement between us. This Site is not intended to be accessed or used by users in countries other than in the United Kingdom and no representation or warranty is made as to whether the information available in this Site complies with the regulatory regime of countries from which the pages in this Site are not to be accessed.You should also note that separate terms and conditions will apply if you wish to purchase products or services from this site and or from other third parties’ web sites to which this Site is or may be linked.
If either we or you wish to terminate the agreement between us this can be done by sending an e-mail (by us to your e-mail address and by you to or by post (by us to your usual address and by you to our registered office as given above. Notices will be deemed to have been served one hour after transmission by e-mail and 3 working days after despatch by post. You are responsible for notifying us of any change to your e-mail address and where provided to us your postal address. Any breach of these Terms and Conditions shall entitle us to immediately terminate your use of the Site and any services, which we provide to you without notice. Neither party is obliged to provide to the other any reason for their decision to terminate the agreement between us.
We reserve the right to change these Terms and Conditions or policies regarding the use of the Site at any time and to notify you by posting an updated version of these Terms and Conditions on the Site, at which point they will become immediately effective. Your continued use of the Site after any such changes will constitute your consent to such changes.
Links to other sites
The Site may provide access to or links to other third party web sites or resources. We are not responsible for the content, accuracy, completeness or up to dateness of any such web sites or resources, your reliance on such sites or for the quality or timeliness of any products or services offered from them. The inclusion of any such access or links does not imply endorsement by us of such web sites or resources. You proceed to these web sites at your own risk. We do not endorse, oppose or edit any opinions expressed by users of the Site. We are not responsible for the accuracy or truthfulness of advice or information or data provided via the Site and are not responsible for the consequences of acting on such information.You may not establish a hypertext link to this Site or provide any other links that state or imply any sponsorship or endorsement of your web site by us.
IP Rights
Unless otherwise stated, any intellectual property rights arising in respect of this Site’s design, text, graphics, its selection and arrangement, software and all other material (the ‘Content’) on or in this Site belong to us and/or our licensors. Any use of such intellectual property rights or software is strictly prohibited except where expressly allowed under these Terms and Conditions. Permission is hereby granted to electronically copy and store (but not on any server or other storage device connected to a network) and print individual pages of the Content on paper (but not photocopy them) from this Site only for purpose of your private and personal non-commercial use. You may also permit your computer to make an electronically stored, transient copy of the Content for the purpose of viewing it while connected to the Internet only. However you may only make one copy of the Content. Any other use of the Content, including reproduction for purposes other than that hereby authorised (including the removal of copyright or trade mark notices), creation of an electronic or manual database by systematically downloading and storing the Content, distribution (whether electronically or not) or republication is prohibited.
Any requests for permission to use the Content in a manner otherwise than permitted by these Terms and Conditions should be addressed to customerservices@ncp.co.uk or to our registered office address as given at the top of the page.For the avoidance of doubt, this permission does not transfer ownership or confer any other right to you in the whole or any part of the Content. The name, logo and domain ncp.co.uk are trade marks of National Car Parks Ltd and are, in many cases, registered in many jurisdictions across the world. Save as permitted in these Terms and Conditions you are not permitted to use or reproduce or allow anyone else to use or reproduce these trade marks for any reason.
The basis upon which we may use personal data relating to you is set out in our privacy statement. Your responsibilityYou agree that you will only use the Site in a manner that is consistent with these Terms and Conditions and in such a way as to comply with all applicable laws and regulations. In particular, you will not use the Site
(i) commit or encourage a criminal offence;
(ii) store, send, receive or publish any material which is offensive, or which we believe may be abusive,
indecent, obscene or menacing, or in breach of confidence, privacy or any other rights;
(iii) infringe the intellectual property rights of any third party;
(iv) do anything which is contrary to the acceptable use policies of any connected networks and internet
(v) insert or knowingly or recklessly transmit or distribute a virus;
(vi) seek unauthorised entry into back office;
(vii) hack into any aspect of this Site;
(viii) corrupt data;
(ix) circumvent, or attempt to circumvent, any of our security safeguards or those of any third parties,
including merchants, sponsors and the other licensors who provide material which we post on the site
(x) cause annoyance to other users of this Site or others;
(xi) send any unsolicited advertising or other promotional material, commonly referred to as “spam” by email or any other electronic means; and/or
(xii) send email or any other type of electronic message with the intention or result of affecting the performance or functionality of any computer facilities.
In the interests of all our users, we will co-operate with investigations by any law enforcement or relevant authorities of suspected criminal activity or violation of systems or network. To the extent to which your use of this Site causes loss or damage to any person, you agree to indemnify us (and our employees and directors) and the Providers’ immediately on demand in relation to any such losses or damages attributable to us or such Providers, that may arise from such use.
You are responsible for ensuring that the operation of this Site is not affected by your hardware, software or any content which you may transmit. You must notify us immediately of any disruption or disturbance to this Site resulting from such operation.
Access to or use of or inability to use the Site.We make no express or implied warranty as to: the information accessible via this Site being accurate, complete, fit for any particular purpose or current; the Content being free from infection by viruses or anything else that has contaminating or destructive properties; the operation, quality, functionality, accessibility of the Site.
The information on the Site is provided ‘as is’ and ‘as available’. It is for information purposes only and National Car Parks Limited does not hold itself out as providing any advice or recommendation of whatsoever nature and you should not rely on any information on the Site to make (or refrain from making) any decision or take (or refrain from taking) any action.
Limitation of Liability
We shall, unless specifically stated otherwise, not be liable, including liability for negligence (except for personal injury or death) for any damages or loss arising out of or in connection with the use of this Site including (but not limited to) direct or indirect consequential loss, special loss, loss of data, income or profit, loss of or damage to property, damage to goodwill and claims of third parties whether resulting from use of or inability to use this Site or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure even if we or our employees or agents are advised of the possibility of such damages or losses.
All warranties, conditions, undertakings, representations, terms or other liabilities whether express or implied, statutory or otherwise (if any) arising out of or in connection with use of (or inability to use) the Site or any material on the Site or any action or decision taken as a result of using the Site or any material on it is hereby excluded to the fullest extent permitted by law and shall be limited in respect of any one incident or a series of two or more connected incidents to an amount equal to the cover provided to us under our policies of insurance.
You hereby agree to fully indemnify us against any claim brought by a third party resulting from use of the Site by you and in respect of all losses, costs, actions, proceedings, claims, damages, expenses (including reasonable legal costs and expenses), or liabilities, whatsoever suffered or incurred directly by us in consequence of your breach or non-observance of these Terms and Conditions. In addition, you shall defend and pay all costs, damages, awards, fees (including any reasonable legal fees) and judgements awarded against us arising from any claims and shall provide us with notice of such claims, full authority to defend, compromise or settle such claims and reasonable assistance necessary to defence such claims at your own expense.
Each of these Terms and Conditions shall be construed separately, applying and surviving even if for any reason other provisions are held inapplicable or unenforceable in any circumstances.
These Terms and Conditions shall be governed by and interpreted in accordance with English law and the English Courts shall have jurisdiction to resolve any disputes between us. You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions. These Terms and Conditions can not be varied except in writing by a director or the company secretary of National Car Parks Limited. Nothing said by any employee or agent of National Car Parks Limited will be capable of varying these Terms and Conditions.
Failure by either party to exercise any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy. Headings in these Terms and Conditions are for convenience only and will have no legal meaning or effect. This Site is controlled by National Car Parks Limited from its offices within the UK. We make no representation that content in this Site is appropriate or available for use in other locations. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. Any rights not expressed in these Terms and Conditions are reserved.
We, ‘NCP’, are registered in England under the name of National Car Parks Limited. Our registered company number is 253240 and our registered office is 21 Bryanston Street, London W1H 7AB in the UK. Please address any written correspondence to this address. Why you should read these terms carefully and keep a copy
You should read the following terms and conditions (‘the Terms’) carefully before entering into a contract with us for the provision of parking facilities, information about which is displayed on this web site (‘Services’). It is important that you do so as, for every purchase you make, both you (‘the Buyer’) and we, NCP, as the sellers, will be legally bound by these Terms.
We are always happy to assist where we can and to take on board any comments which you might have so please feel free to contact our customer services department customerservices@ncp.co.uk or telephone 0870 606 7050 if you have any questions or comments about these Terms or any aspect of our service.
We recommend that you print off these Terms for two reasons. The first being that it is often easier to read ‘the small print’ if it is on paper rather than on a screen and secondly, so that you have a record of the contract between us. Please keep a copy of these Terms in a safe place as they are your record of the contract between us.
Changes to these Terms
We may change these Terms from time to time which means that you will need to check the Terms on our web site (which will always be our most current ones) and preferably print off a copy each time you want to enter into a new contract with us. Our most recent Terms will always apply to any new contracts. If you have already entered into a contract with us before, you will be able to check whether these Terms have changed since you last entered into a contract with us by looking at the date in the header box at the top of the Terms.
It is our intention that the following will make up the terms and conditions of the contract between us:
> These Terms in addition to the Terms of Use;
> Any special terms relating to the particular Services (‘Particular Terms’) to be provided;
> The rules, which are displayed in each NCP car park (‘Car Park Terms and Conditions’).
We will refer from now on to the whole contract between us (i.e. all of the above) as ‘the Contract’.
You, by submitting an application form (‘Application Form’), will be making us an ‘offer’ i.e. an offer to purchase those Services in accordance with the Contract terms. We will then either ‘accept’ or ‘reject’ your offer (usually depending upon availability). If your ‘offer’ is accepted, we will immediately notify you by delivering information to screen or by e-mail, telephone, post or other appropriate method, to confirm this and we will at the same time confirm the specifications about the Services. As soon as we ‘accept’ your ‘offer’, there will be a contract between us. Application Forms should be sent to the following address; for Season Tickets: Applications, NCP Season Tickets, 14b St Cross Street, London, EC1N 8XA. For Airport pre-booking: NCP, RCI Call Centre (Ireland) Limited, Loughmahon Technology Park, Skehard Road, Black Rock, Cork, Ireland.
We might reject an ‘offer’, as mentioned above, for a number of reasons, for example, lack of availability or if you are based in a country, the inhabitants of whom we are unable to enter into contracts with. If we do not or are unable to accept your ‘offer’, we will notify you immediately on screen or will contact you, by e-mail, telephone, post or other appropriate method, to inform you of this. If your offer is not accepted, there will be no contract between us.
If there are no spaces available at the car park nominated in the Application Form, we will contact you to offer an alternative car park, and/or suggest that we place you on a waiting list for the chosen location if such a list is available.
Our call centre teams who you can contact on, 0870 606 7050 will be able to provide information about availability of Services.
The price for the Services will be as specified on this web site at the date on which you submit the Application Form.
Information about the price for Services can be found in the Particular Terms or can be obtained by contacting us on the following number 0870 606 7050. Potential Season Ticket customers who would find it convenient to attend the Season Ticket Office to purchase a season ticket may do so, and the department is open from 8.30 to 6.00, Monday to Friday.
The price for the Services includes VAT at the current rate in the UK (‘VAT’).
Unless stated otherwise in any Particular Terms, you can either pay by credit card (we accept Switch, Visa, MasterCard, Access, Amex and Diners Club) by cheque or by direct debit for Season Tickets. Please see our Privacy Policy for more detail on the measures we take to maximise the security of credit card transactions on our web site.
If you wish to pay by cheque, we will provide the Services to you once the cheque has cleared (it usually takes about ten days for a cheque to clear). For this reason, we ask you to submit any Application Form and Direct Debit Mandate to us in sufficient time to allow cheques to clear and mandates to be set up. Cheques should be made payable to National Car Parks Limited.
If you wish to pay for a Season Ticket by direct debit, please print and complete the Direct Debit Mandate and send it to Direct Debits, NCP Season Tickets, 14b St Cross St, London, EC1N 8XA. For payments by Direct Debit please also see below the terms under the heading ‘Direct Debit Payments’. We will provide you with an invoice for the Services, on which we will record that payment has been made, once you have paid for them (online or by direct debit) or once payment has cleared if you are paying by cheque.
On each occasion that a claim for a direct debit payment is generated and accepted, we will send a receipted VAT invoice to you. It will identify the dates that are covered by the individual payment, and will show the number that the payment represents out of the total number of payments required (see Particular Terms for more details).
If a claim for a direct debit payment fails for any reason, we will not re-present it to the nominated Bank or Building Society, but we will contact you to find out whether the requirement for the Services continues or if we should regard the Contract as being cancelled. If the former, then we will request settlement of any outstanding charge by another method, either cash, cheque, or credit/charge card. We will also expect arrangements to be put in place so that a new Direct Debit Mandate is available for subsequent claims. (For intended cancellation see below under the section headed "Cancellation").
If an error connected with the Direct Debit authority is made by NCP or your Bank or Building Society, you are guaranteed a full and immediate refund from your Bank or Building Society of the amount that has been debited in error.
A signed direct debit authority allows us to collect only the values that you have been notified to expect.
During the relevant period of validity of Your Ticket the only thing that can change the value is a change in the rate of Value Added Tax. If this represents an increase, then we will advise you at least fourteen days in advance of making the next claim for direct debit payment, so that you have time to consider whether you wish to cancel. If we do not receive notice of cancellation we will process the Direct Debit payments as they fall due.
Once you have paid for the Services or once a Direct Debit has been arranged, we will send a ticket to you or provide a unique reference number, which is the evidence of your entitlement to use the chosen car park and to achieve exit without requirement for payment i.e. proof of your entitlement to the Services (‘Your Ticket’). Your Ticket will be sent to the address, where you have specifically requested it to be sent to on your Application Form. Alternatively, you may collect Your Season Ticket from NCP Season Tickets, 14b St Cross St, London, EC1N 8XA during the hours of 8.30 am and 6.00 pm, Monday to Friday.
Once you receive or collect Your Ticket, it will be your responsibility to ensure that it is not lost, damaged or used in breach of these Terms or in any other inappropriate manner. This will include any risk involved in returning Your Ticket to use should you wish to cancel the Contract between us.
If we send Your Ticket to you, we will do so by first class post as soon as possible after payment has been made or a Direct Debit has been arranged. Please notify us if you do not receive Your Ticket within a reasonable period of time so that we can investigate the whereabouts of Your Ticket [and where necessary issue a replacement ticket].
If a space is available at the car park nominated in the Application Form we will send out (or hand out to visitors to the office):
(a) Your Ticket. This ticket will show a particular period of validity (see Particular Terms for more detail) starting from the nominated commencement date. This assumes that the arrangement will not be cancelled during the period of validity. If it is cancelled, then the ticket should not be used beyond the effective date for which payment of the charges has been made, and should be returned to NCP for cancellation (see section on "Cancellation" below).
(b) Our receipted VAT invoice relating to the charge for the period for which payment has been made.
(c) If you have set up a Direct Debit with us, a schedule setting out the dates on which we will be intending to issue claims for Direct Debit payments to the nominated account during the period of validity of the season ticket. This will assume that the arrangement will not be cancelled during the period of validity. If you are entitled under the Particular Terms to ‘free parking’ for any period, the schedule will also show the dates of that period when no claim for direct debit payment will be made.
(d) A copy of our Car Park Terms and Conditions governing the use of car parks by all customers.
If Your Ticket is lost or damaged, then we will issue a replacement, but will require you to confirm the request for a replacement ticket in writing to us at Lost Tickets, NCP Season Tickets, 14b St Cross St, London, EC1N 8XA.
Your Ticket will relate to a single vehicle type, although it is not linked to a specific vehicle. Once Your Ticket has been used to remove a vehicle from the car park it should not be used again to secure the removal of another vehicle which overlapped any part of the period of parking of the first vehicle. If it is so used, then we will have the right to require payment for the whole period of parking of the second vehicle, based on the prevailing daily cash tariff at the relevant location.
Your Ticket is particular to you and cannot be sold, transferred or assigned.
Please note that a separate Application Form needs to be completed for each ticket.
Depending on the particular car park, you may need to take another ticket from a machine at the entrance to the car park to activate a barrier arm to permit access into the car park. This ticket will then be required to be handed in to our staff at the time of exit without payment. You are requested to adhere to the operational requirements of the car park.
If you are unable to produce Your Ticket for any reason when exiting the car park, the attendant will be obliged to ask for payment based on the daily cash tariff at the car park applied to the length of time the vehicle has been in the car park. You must make the payment accordingly, and request a receipt for the transaction. This should then be forwarded to us at Refund Payments, NCP Season Tickets, 14b St Cross St, London, EC1N 8XA with a covering letter requesting reimbursement of the value paid.
You must never leave Your Ticket in the possession of our staff at the car park.
You may cancel the Contract between us by notifying us of your intention to do so provided that we receive your cancellation prior to the end of the period for which Your Ticket is valid. Upon receipt of notice from you to cancel the Contract and also receipt of Your Ticket we will reimburse you by cheque and issue a credit note for such amount to which you are entitled. Any reimbursement or credit to which you are entitled will, unless stated otherwise in the Particular Terms, be calculated pro rata from the date on which we receive your notice to the date on which Your Ticket expires, or if earlier, the date to which you have made payment for the Services.
If we receive your cancellation notice on or after the date up to which Your Ticket expires or you have made any payment then no refund will be due.
Where payment is collected under Direct Debit authority, cancellation can be made either:
(i) By you writing directly to the Bank or Building Society named in the Direct Debit Mandate terminating the Mandate.
(ii) By you communicating the intention to cancel to us, so that we will not then issue any further claims under the direct debit authority.
We ask that you do both things, so that all parties are kept aware of what is going on.
Please send written notice of cancellation to the following address Cancellations, NCP Season Tickets, 14b St Cross St, London, EC1N 8XA.
If you cancel Your Ticket prior to expiry of the period of validity shown on Your Ticket, you must not continue to use Your Ticket after the cancellation date. Your Ticket should be returned to us at Cancellations, NCP Season Tickets, 14b St Cross St, London, EC1N 8XA.
No credit or refunds can be given when a season ticket is not used, except in the event of total cancellation in circumstances where a refund is appropriate (as described above).We will be entitled to cancel your Ticket during the period for which it is valid and refund you with the value of any part of the unexpired period for which payment has been collected. This could occur if the relevant car park becomes unavailable for use due to either operational reasons or site closure.
We promise to exercise reasonable care and skill in carrying out our obligations under this Contract. If any breach of this promise causes death or personal injury, we will accept full liability. Neither do we in any way wish to avoid liability in relation to any other claim which you might have against us in respect of Services which we have provided (or failed to provide) to you and where this is the result of our own negligence. Where we do accept that we are liable or where we are found to be liable, in relation to any claim you might have against us, we do however limit that liability to the following:
To direct and foreseeable losses (including which result from our negligence) which you may suffer. We will not be liable for losses, which are indirect. By ‘indirect losses’ we mean, for example, loss of profits or loss of contracts, damage to any of your property or damage to anyone else and personal injury which you or someone else might suffer which is not a result of our negligence.
Twice the sum paid in relation to Your Ticket. The Contract between us is for your benefit and our benefit only. It does not give any rights (except in relation to death and personal injury) to anyone else.
Whilst we will make every effort to ensure that the information accessible via this web site, including anything in the Contract and also in any correspondence from us to you, is accurate, complete and up to date, we can not guarantee this. If we do make any mistakes, we apologise for any inconvenience which this might cause and we would be grateful if you could point them out to us as soon as possible. We do reserve the right to correct any mistakes without there being any liability on our part.
We may transfer the Contract to another party, however, you may not transfer the Contract to another party.
Unless any overriding law applies, the Contract between us will be subject to English Law and any disputes will be litigated in the English Courts.Please note that by agreeing to these terms, you will be entering into a legally binding contract with us.